Terms of Service

01 Acceptance of Terms

By creating an account or using Sha ("the App"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the App.

02 The Service

Sha is a social-planning tool that lets you create and share plans, float ideas with friends and vote on options together, build friend groups, run a live discussion thread per plan or idea in which you can also share your current location or a time-limited live location, share your weekly availability, manage to-dos (also called tasks) for things you're going to, split shared costs on a plan and settle up with each other directly, look back on each plan through a shared photo album ("Memories"), see a private monthly connection report summarising how you stayed in touch with friends that month, import events from your Google Calendar, subscribe to a calendar feed of plans you've RSVPd to, find friends already on Sha by matching from your phone's contacts, and ask an in-App AI assistant ("Ask Sha"), by typing or by voice, natural-language questions about your own plans, friends, ideas, to-dos and availability, and — when you ask it to — draft a new plan, idea, to-do or shared-cost split for you to review and confirm.

You can also turn text you share into Sha from another app into a draft plan, idea, task or cost. The Free tier is supported by advertising, which subscribing to Sha Pro removes. The App is available on the web, on iOS and Android, and as a desktop app for Windows, macOS and Linux.

03 Eligibility

You must be at least 13 years old to use Sha. If you are between 13 and the age of majority in your jurisdiction, you confirm that a parent or guardian has reviewed these Terms on your behalf.

04 Account Creation & Security

You can create an account by phone number (verified by a one-time SMS code), with an email and password (verified by a one-time code we send to that email), or by signing in with Google or Apple. Signing in with Google or Apple does not require a phone number — you can use the App without one, and may optionally add and verify a phone number later from Settings (for example so friends can find you when they match their contacts).

Accounts created via Google or Apple do not have a password by default; you can add one any time from Settings. You are responsible for keeping your credentials secure and for activity that happens under your account. Notify us at the contact address below if you suspect unauthorised access.

05 Free Tier and Sha Pro

Sha has a Free tier with caps on the number of plans, ideas, friends, groups, group members, to-dos per plan, invitees per plan or idea, and photos in a plan album. Subscribing to Sha Pro lifts those caps and unlocks features such as recurring plans, anonymous voting, custom descriptions, assigning specific people to to-dos, sharing a live (real-time) location in a plan or idea discussion, keeping a plan album's photos instead of them clearing a few months after the plan, and removing the ads shown on the Free tier.

The current limits are surfaced inside the App and may change over time. The Free tier is also supported by advertising (see the Advertising section below), which Sha Pro removes. Free users can continue to use the App within the Free caps.

06 Subscriptions & Billing

Sha Pro is billed weekly, monthly or yearly. On the web, payments are processed by Stripe; on iOS by Apple via the App Store; on Android by Google via the Play Store, with subscription metadata routed through RevenueCat. We never see or store your card details. Subscriptions renew automatically until cancelled.

You can cancel any time: web subscriptions through the Stripe Customer Portal accessible from in-App, and native subscriptions through your platform's subscription settings. Refunds follow the policy of the billing platform you used to subscribe.

07 Acceptable Use

You agree to use the App only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of it. You must not use Sha for illegal activity (including trafficking, drugs, piracy or fraud), to harass or abuse other users, to send spam, to scrape data, to attempt to break or probe the service, or to misrepresent your identity.

08 User-Generated Content

You retain ownership of the plans, ideas, comments, to-dos, photos and other content you create on Sha. By posting it you grant us a worldwide, royalty-free licence to host, display and process it solely as needed to operate the App for you and the friends you share it with. Photos you add to a plan album ("Memories") can be viewed and saved by the other people on that plan, so only add photos you have the right to share, including the consent of anyone identifiable in them; on the Free tier a plan album is capped and its photos are automatically deleted around three months after the plan, while Sha Pro raises the cap and keeps them until you or the plan host remove them, and any photo can be deleted by whoever uploaded it or by the plan host.

You are solely responsible for what you post. We operate a zero-tolerance policy for objectionable content and abusive behaviour: you must not post content that is unlawful, hateful, harassing, threatening, sexually explicit, defamatory or otherwise objectionable, and you must not abuse other users.

You can report any content or person directly in the App — using the Report action on a profile or piece of content, or the in-App contact form — and you can block any user from their profile card (see Section 10). We do not pre-moderate content, but we aim to review reports and remove violating content and/or eject the responsible user within 24 hours.

09 Plans, Events and Attendance

Sha helps you plan but does not host, insure or supervise gatherings. We are not responsible for whether a plan happens, who turns up, what occurs at it, or any cancellations. The post-plan attendance check-in (where you can mark "I went" / "I didn't go") is informational only; it does not create any obligation between you and the host or other attendees.

10 Friend Codes, Connections & Blocking

Every Sha account has a 6-character Friend Code that anyone with the code can use to send you a friend request. You can suppress requests from people you do not want to hear from. Friend suggestions only begin to appear once you have at least three friends on Sha, so that the connections of a very small circle of friends cannot be inferred from them.

Mutual-friend hints shown in friend suggestions are computed from your existing friendships and are visible only to you. You can also block any user from their profile card. Blocking is mutual and silent: you and the blocked person disappear from each other's friends, friend suggestions, search, plans, ideas, comments, to-do assignments and the Ask Sha assistant, and any existing friendship between you is removed.

The blocked person is not notified. You can review and reverse your blocks under Settings → Blocked users; unblocking someone does not automatically restore a prior friendship.

11 Anonymous Voting

When the host of an idea enables anonymous voting, other voters' selections are hidden until the host has cast their own vote, at which point the curtain lifts and prior votes become visible to everyone with access to the idea. The fact that someone has voted is always visible — only the specific options they picked are hidden during the anonymous window.

12 Calendar Import & Export

You can connect a Google Calendar to import events into Sha. We request read-only access through Google's OAuth flow and only import the events you explicitly select. You can disconnect at any time from in-App; doing so removes our stored tokens. We also offer a private calendar feed URL so plans you RSVP to can appear in your existing calendar app; you can rotate or revoke the feed token at any time.

13 Push Notifications & Email

Push notifications and email notifications are opt-in. You can fine-tune which categories you receive, set quiet hours during which non-urgent pushes are held back, and choose your event-reminder cadence. A notification may display the name and profile picture of the friend whose action triggered it (for example, the person who invited you or left a comment).

Security and account-related emails (e.g. password change confirmations) are sent regardless of preferences as required to operate the service safely.

14 Ask Sha (AI Assistant)

Sha includes an in-App AI assistant called Ask Sha that answers natural-language questions about your own plans, friends, ideas, groups, to-dos, availability, plan photo albums, your monthly connection report and the App's how-to documentation. You can type your questions, or use voice mode to speak them and have the answer read back to you.

Questions are answered by large-language-model providers: primarily Google's Gemini API, with Anthropic's Claude API used as an automatic fallback when Gemini is unavailable, and a more capable Gemini model used for a limited share of the most complex questions on Sha Pro. The provider that handles a question receives that question along with the specific Sha data needed to answer it (e.g. plan names and dates, friend names, RSVP status, vote tallies, to-do titles, comment text, and — for cost questions — shared-cost items, amounts and who owes whom).

Google and Anthropic have each confirmed that data sent through these paid API integrations is not used to train their models. When you use voice mode, your speech is transcribed to text by your device's operating-system speech recognition and only that text is sent to Sha; the assistant's written answer is then sent to Google's Cloud Text-to-Speech service, which synthesizes the spoken audio that is read back to you.

Ask Sha is subject to a weekly rate limit (currently 5 questions per rolling 7 days on the Free tier and 200 on Sha Pro; figures may change and are surfaced in-App). Your conversation history with the assistant is stored against your account so you can resume it later; you can clear it at any time from inside the chat sheet, and it is deleted along with everything else if you delete your account.

Ask Sha never exposes another user's private content; it can read another person's availability only when that person is your accepted friend AND has not turned "Availability visibility" off in their privacy settings. The assistant's answers are generated by an AI model and may occasionally be incorrect — they are for convenience, not authoritative reference.

As well as answering questions, Ask Sha can draft a new plan, idea, to-do or shared-cost split when you ask it to; it always shows you a preview first and never creates anything, invites anyone or sends anything on your behalf until you confirm, and the creation is carried out by the App itself, not by the AI provider.

Separately, when you share text or a link into Sha from another app, that text is sent to Google's Gemini only to suggest a draft you can review — nothing is created until you accept it. See Section 10 of the Privacy Policy for the full data-flow description.

15 Find Friends from Contacts

When you tap "Find friends from contacts" we ask your operating system for one-time read access to your phone's contacts. Phone numbers are normalised on-device, then sent to our server hashed so we can check which of them correspond to existing Sha accounts. We do not retain your contact list after the match completes.

You can decline contacts access without losing any other feature; you can also revoke access from your device settings at any time.

16 Apple Wallet & Google Wallet Passes

You can add a pass to Apple Wallet or Google Wallet that displays your Friend Code with a deep link back to the App. The pass contains only the code itself and a link; revoking the pass is done from the wallet app on your device.

17 Termination

You can delete your account at any time from Settings. Deletion is irreversible: your profile, plans, ideas, comments, to-dos, RSVPs and Ask Sha conversation history are removed and content you created elsewhere (e.g. a plan you host) cascades to deletion. We may suspend or terminate access if you breach these Terms or pose a risk to other users.

18 Intellectual Property

The App, including its code, design, name, logo and other branding, is owned by us and protected by intellectual property law. You may not copy, distribute, reverse-engineer or build derivative works of the App without written permission. User-generated content is covered by Section 8.

19 Third-Party Services

The App uses third-party services to operate. These include Supabase (backend, authentication, storage, realtime), Stripe (web payments), RevenueCat (in-app purchase routing), Twilio (SMS one-time-code delivery for phone-based signup, login and recovery), Resend (delivery of our transactional and notification emails, including email-verification, plan and idea notifications, and support and report emails), Google (Sign in with Google, Google Calendar, Google Places autocomplete for addresses, Google Wallet, Google Gemini for the Ask Sha assistant, and Google Cloud Text-to-Speech for reading Ask Sha's answers aloud in voice mode, and — for the ads shown to Free-tier users — Google AdMob in the mobile apps, Google AdSense on the web, and Google's User Messaging Platform for ad consent), Anthropic (the Claude API, used as the fallback model for the Ask Sha assistant), Apple (Sign in with Apple, Apple Push, Apple Wallet), Firebase (Cloud Messaging for push routing on Android/web, and Google Analytics for Firebase for product-usage analytics), a public exchange-rate API (exchangerate-api.com) queried at most once a day for the display-only approximate currency totals in shared-cost splitting — we send it no personal data, only a base-currency code, and Capacitor plugins on native (including the Contacts plugin used by the "Find friends from contacts" flow, and the device speech-recognition used by Ask Sha's voice mode).

We are not responsible for the availability or behaviour of those services; their own terms and privacy policies apply to your data when it reaches them.

20 Service Provided "As Is"

The App is provided "as is" and "as available". To the maximum extent permitted by law we make no warranties about uptime, suitability for a particular purpose, or that the App will be error-free. We are not liable for indirect, incidental or consequential damages, and our total aggregate liability to you for any claim relating to the App is limited to the greater of the amount you paid us in the 12 months preceding the claim and £50.

21 Indemnification

You agree to indemnify and hold us harmless from any claim or demand made by a third party arising out of your use of the App, your content, or your breach of these Terms.

22 Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute relating to the Terms or the App, subject to any non-waivable consumer rights you have in your country of residence.

23 Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this document reflects the latest version. Material changes will be announced in-App. Continued use after a change means you accept the new Terms.

24 Shared Costs & Settlement

Sha lets participants on a plan record shared costs, split them evenly, by exact amounts or by shares, and see a simplified summary of who owes whom. This feature is a record-keeping and calculation convenience only. Sha is NOT a payment processor, money-services business, bank or escrow service, is not a party to any settlement between users, and no money ever moves through Sha.

You settle up directly with one another using each person's own third-party payment services (such as PayPal, Venmo, Cash App, Wise, UPI or bank transfer) via the payment handles they choose to add to their profile; Sha only stores those handles to display them to the people you split costs with and to build deep links that open the relevant payment app, and it never initiates, receives, holds, transfers or has visibility of any payment or your financial-account credentials.

Marking a payment as sent, and confirming one as received, are self-reported records between users and are not proof of payment. The plan host can close a trip to finalise the tally (and reopen it), after which any participant can download an itemised PDF cost breakdown. Where a cost is entered in one currency and a combined total is shown in another, that converted figure is approximate, is provided for reference only using periodically-updated third-party exchange rates, and is never used to determine what you actually owe.

You are solely responsible for the accuracy of the costs and splits you enter and for actually settling your debts. Sha is not liable for disputes over shared costs, for miscalculations arising from data you entered, for non-payment or late payment between users, or for the availability, fees, exchange rates or conduct of any third-party payment service you use to settle.

25 Location Sharing

Inside a plan or idea discussion you can choose to share your location with the other participants: either a one-off static pin of where you are, or a "live location" that updates your position in real time for a limited period you choose (live location is a Sha Pro feature). You always start location sharing yourself — it is off by default.

Your device location is read only while the App is open in the foreground and only for as long as you are actively sharing; live sharing ends automatically when its timer runs out, when you stop it, or when the App is closed, and we never access your location in the background. A location or live location you share is visible to the participants of that plan or idea for the duration of the share.

Only share your own location, share it only with people you trust, and do not rely on it for safety-critical or emergency purposes — reported positions are approximate, depend on your device and network, and may be delayed or unavailable. You are responsible for what you choose to share; Sha does not guarantee the accuracy of any shared location and is not liable for anything that results from you sharing it. See Section 4 of the Privacy Policy for how this data is handled.

26 Advertising

The Free tier of Sha is supported by advertising; subscribing to Sha Pro removes all ads. In the iOS and Android apps ads are served by Google AdMob; on the web by Google AdSense; the desktop app shows only Sha's own promotional cards, with no third-party ad network. Ads may be selected using your device's advertising identifier or advertising cookies, subject to the consent choices described in the Privacy Policy — Apple's App Tracking Transparency prompt on iOS and Google's consent prompt in the UK and EEA — and you can decline personalised ads or reset your advertising identifier from your device settings at any time.

The products and services advertised are provided by Google and its advertisers; Sha does not choose, endorse or vet them, and any dealing you have with an advertiser is solely between you and that advertiser. We are not responsible for the content of third-party ads or for anything you obtain through them. See the "Advertising" section of the Privacy Policy for how ad-related data is handled and controlled.

27 Contact

Questions or notices under these Terms can be sent to support@shasocial.com.