Support Center

Sha is short for "shamwari," the Shona word for friend. Sha came about after the realisation of how hard it was to turn good intentions with friends into actual plans. Despite wanting to spend more time together, making plans was often the hardest part. Sha was built to make planning with friends simple and effortless.

A Plan is a confirmed event. You create one once the date, time and activity are decided — invite as many friends as you like, or make a Plan just for yourself.

Once a Plan has passed, you can mark whether you actually went: it's just for your own history, a quick way to keep track of what you made it to, with no obligation to the host or anyone else.

And everyone who was there can add photos to the Plan's shared album — its Memories — so you can relive the day together. Free albums hold up to 10 photos and are kept for 3 months; Sha Pro raises that to 100 photos kept forever, and the host can switch Memories off for any Plan they'd rather not collect photos on.

An Idea is an intention to do something together — like a ski trip — where the details aren't settled yet. Discuss options, vote on preferences, then turn it into a Plan once you've agreed.

Add a friend by entering their unique 6-character Friend Code, and they can add you with yours — find your own code in Settings → Account. You can also find friends already on Sha from your phone's contacts: tap "Find friends from contacts" and Sha shows you which of your contacts are here, so you can add them in a tap. Matching is done privately — phone numbers are scrambled before they're checked and we don't keep your contact list.

Share the invite codes (a unique 6-character code for every Plan or Idea) so friends can join, or join theirs the same way. Find it via the share button on any Plan or Idea.

Groups let you invite several friends at once — e.g. a "Tennis Buddies" group means you can invite everyone together instead of one by one.

Availability shows friends when you're free, busy or unsure. Each day splits into morning, afternoon and evening, marked Free, Maybe or Busy. Open the Availability tab and tap the pencil icon to enter edit mode, change anything you need, then tap the green check to save.

Every Plan and Idea has a To-do area to help everyone get organised — on Plans it has two tabs, Tasks and Split Costs.

On the Tasks tab, anyone who's going can add a task like "Bring drinks" or "Book the table", assign it to a specific person or to everyone, and tick it off once it's done — whoever it's assigned to gets a gentle nudge before the event if something's still outstanding. Free Plans and Ideas include up to 10 tasks each, and Sha Pro removes the limit.

The Split Costs tab (Plans only) tracks who paid for what and works out the simplest way to settle up — see the cost-splitting questions below for the details.

Every Plan has a "Split Costs" tab where any participant can log a shared expense — enter who paid and how to split it: evenly, by exact amounts, or by shares. You can mix currencies too, and Sha keeps each one separate without ever converting what you owe, so the amounts stay exact.

As costs add up, Sha nets them into the simplest "who pays whom" summary, and the host can reduce it to the fewest possible payments. Crucially, money never moves through Sha — it's not a payment processor. Instead it links you to each person's own payment details so you settle up directly, marking a payment as sent and confirming when it arrives.

When the spending's done, the host closes the trip to finalise the tally, and everyone can download an itemised PDF breakdown.

Ask Sha is your in-app assistant. Tap the sparkle button next to the search bar and ask, in plain English, anything about your own Sha world — like who you haven't seen in a while, who still hasn't RSVP'd to Saturday, or whether you settled on dates for the ski trip. You can type your question, or tap the mic to speak it and have Sha answer back out loud.

It can also answer how-to questions about using the app, and its answers come as tappable cards that take you straight to the plan, idea or friend mentioned.

And it can now set things up for you: just ask it to create a plan, float an idea, add a to-do or split a cost — naming who to invite and the details — and it drafts the whole thing, then shows you a preview card to review. Nothing is created and no one is invited until you tap to confirm. You can even share text into Sha from another app — like a message about dinner plans — and have Ask Sha turn it into a draft.

Ask Sha only ever sees your own data — never anyone else's private plans, messages or notifications — and it can read a friend's availability only when they're your friend and haven't hidden it. You get 5 questions a week on the Free tier, and a much bigger allowance on Sha Pro.

Each month Sha gives you a private Connection Score — a 300–850 number, like a credit score, for how well you stayed connected with friends that month. It blends five things: Showing up (turning up to plans you said you'd attend — the biggest factor, drawn from your "I went" check-ins); Initiative (plans and ideas you started); Engagement (RSVPs, votes, comments, reminders and photos you added); Reciprocity (reaching out to more friends and making new ones); and Consistency (staying active across the weeks).

It rewards rates over raw counts, so a quiet month still scores fairly — you're never penalised for a low-key month, you just grow your score by connecting more.

Each report covers the previous full month, and you can pull to refresh to recalculate. It's completely private: only you can see it, and Sha never ranks you against your friends or shares your score.

In two ways. You can import events from your Google Calendar into Sha and choose exactly which ones — the Free tier includes up to 5 imports a day (and each import also counts toward your active-plan limit), while Sha Pro is unlimited. And you can subscribe to a private Sha calendar feed so the plans you've RSVP'd to appear automatically in your usual calendar app. Both are in Settings.

Sha Pro is an optional subscription that removes the ads shown on the Free tier and lifts the Free limits — on plans, ideas, friends, groups, group members, to-dos and invitees — and unlocks extras like recurring plans, anonymous voting on ideas, custom plan descriptions, assigning to-dos to specific people, sharing a live real-time location in a discussion, keeping a plan's photo album for good, unlimited calendar imports, and a much bigger Ask Sha allowance with smarter answers to your most complex questions.

Sha is free to use, and the Free tier is supported by ads; going Pro removes them everywhere — on iPhone, Android and the web. It's billed weekly, monthly or yearly, and you can manage or cancel it any time from Settings.

Tap anyone's photo to open their profile, then choose Block or Report. Blocking is mutual and silent: you're removed as friends and disappear from each other's plans, ideas, suggestions, comments and Ask Sha — and the other person is never told.

You can see or undo your blocks under Settings → Blocked users, though unblocking doesn't restore a past friendship.

Reporting sends the details privately to our team — pick a reason and add a short description of what happened. We don't tolerate abusive or objectionable behaviour and act on reports quickly.

You can delete your Sha account at any time from Settings → Account → Delete account. Deleting is permanent: all of your data — your profile, plans, ideas, friends, photos, comments and history — is removed and can't be recovered afterwards. If you'd rather we deleted it for you, just contact us and we'll take care of it. For more information, visit https://www.shasocial.com/delete-account