Support Center

Sha is short for "shamwari," the Shona word for friend. Sha came about after the realisation of how hard it was to turn good intentions with friends into actual plans. Despite wanting to spend more time together, making plans was often the hardest part. Sha was built to make planning with friends simple and effortless.

An Idea is an intention to do something together — like a ski trip — where the details aren't settled yet. Discuss options, vote on preferences, then turn it into a Plan once you've agreed.

A Plan is a confirmed event. You create one once the date, time and activity are decided. Invite as many friends as you like, or make a Plan just for yourself.

Add a friend by entering their unique 6-character Friend Code, and they can add you with yours. Find your own code in Settings → Account.

Yes — tap "Find friends from contacts" and Sha shows you which people in your phone are already here, so you can add them in a tap. Matching is done privately: phone numbers are scrambled before they're checked and we don't keep your contact list. You can always add someone manually too, using their 6-character Friend Code.

Share the invite codes (a unique 6-character code for every Plan or Idea) so friends can join, or join theirs the same way. Find it via the share button on any Plan or Idea.

Groups let you invite several friends at once — e.g. a "Tennis Buddies" group means you can invite everyone together instead of one by one.

Availability shows friends when you're free, busy or unsure. Each day splits into morning, afternoon and evening, marked Free, Maybe or Busy. Open the Availability tab and tap the pencil icon to enter edit mode, change anything you need, then tap the green check to save.

Ask Sha is your in-app assistant. Tap the sparkle button next to the search bar and ask, in plain English, anything about your own Sha world — like who you haven't seen in a while, who still hasn't RSVP'd to Saturday, or whether you settled on dates for the ski trip. You can type your question, or tap the mic to speak it and have Sha answer back out loud. It can also answer how-to questions about using the app, and its answers come as tappable cards that take you straight to the plan, idea or friend mentioned. Ask Sha only ever sees your own data — never anyone else's private plans, messages or notifications — and it can read a friend's availability only when they're your friend and haven't hidden it. You get 10 questions a week on the Free tier, and a much bigger allowance on Sha Pro.

Sha Pro is an optional subscription that lifts the Free limits — on plans, ideas, friends, groups, group members, to-dos and invitees — and unlocks extras like recurring plans, anonymous voting on ideas, custom plan descriptions, assigning to-dos to specific people, unlimited calendar imports and a much bigger Ask Sha allowance with smarter answers to your most complex questions. It's billed weekly, monthly or yearly, and you can manage or cancel it any time from Settings.

Tap anyone's photo to open their profile, then choose Block or Report. Blocking is mutual and silent: you're removed as friends and disappear from each other's plans, ideas, suggestions, comments and Ask Sha — and the other person is never told. You can see or undo your blocks under Settings → Blocked users, though unblocking doesn't restore a past friendship. Reporting sends the details privately to our team — pick a reason and add a short description of what happened. We don't tolerate abusive or objectionable behaviour and act on reports quickly.

In two ways. You can import events from your Google Calendar into Sha and choose exactly which ones — the Free tier includes up to 5 imports a day (and each import also counts toward your active-plan limit), while Sha Pro is unlimited. And you can subscribe to a private Sha calendar feed so the plans you've RSVP'd to appear automatically in your usual calendar app. Both are in Settings.

Once a Plan has passed, you can mark whether you actually went. It's just for your own history — a quick way to keep track of what you made it to — and it doesn't create any obligation to the host or anyone else.